Description
We are seeking a dedicated Crisis Line Coordinator to join a growing and dynamic team of professionals committed to reducing the occurrence and impact of domestic violence in the Midlands.
Join the team and be part of a meaningful journey to make a significant impact on the lives of survivors. Your work will help them build a future free from violence and full of possibilities.
Summary: The Crisis Line Coordinator is an integral position dedicated to assisting survivors and other crisis line callers to provide crisis intervention assessments using trauma-informed approaches.
Responsibilities include:
- Train, support, and oversee the crisis line staff in the delivery of trauma-informed assessments.
- Implement policies and procedures and provide mentoring opportunities to crisis line staff.
- Answer crisis line calls in accordance with Organization standards and expectations.
- Ensure high-quality and timely data entry of crisis line calls and shelter assessments.
- Collaborate with Clinical staff to train and strengthen trauma-informed approaches.
- Consistently monitor and audit crisis line calls to ensure they embody a trauma-informed approach and are culturally responsive for survivors of intimate partner violence.
- Build and maintain community partnerships and increase awareness of the crisis line to relevant entities and individuals.
- Remain knowledgeable of best practices in intimate partner violence, relationship dynamics, and trauma-informed responses.
- Enhance and routinely update the referral directory.
- Support the Crisis Line Advocate in providing crisis intervention to domestic violence survivors by calling the crisis line from local hospitals or medical facilities – or hospital staff calling on behalf of the survivor.
- Attend twelve (12) hours of Victim Service Provider (VSP) training each year to remain in compliance and active status as a VSP.
- Perform other duties as required.
Qualifications:
- Bachelor’s degree, preferred, in human services, social work, psychology, or behavioral science and/or equivalent experience.
- Three (3) years minimum of supervisory experience.
- Five (5) years of experience in customer service and direct service with strong communication and organizational skills.
- Willingness to participate in an on-call rotating schedule.
- Ability to manage emergency/crisis situations independently.
- Must demonstrate informed sensitivity and respond effectively and appropriately to crisis line callers.
- Knowledge of gender-based violence.
- Agreeable with flexible work hours.
- Able to work independently and have standard business computer skills.
- Valid South Carolina driver’s license, a vehicle for work-related travel, and vehicle insurance.
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Compensation: $48,000 – $53,000 annually
Work location: Cayce, SC (onsite)
Job Type: Full-time
Schedule: 8 hour shift
Experience:
- Supervisory: 3 years (Required)
- Customer service: 5 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Cayce, SC 29033 (Required)