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Crisis Line Coordinator

KG Workforce Solutions
Published
October 13, 2024
Location
Cayce, South Carolina
Category
Other  
Job Type

Description

We are seeking a dedicated Crisis Line Coordinator to join a growing and dynamic team of professionals committed to reducing the occurrence and impact of domestic violence in the Midlands.

Join the team and be part of a meaningful journey to make a significant impact on the lives of survivors. Your work will help them build a future free from violence and full of possibilities.

Summary: The Crisis Line Coordinator is an integral position dedicated to assisting survivors and other crisis line callers to provide crisis intervention assessments using trauma-informed approaches.

Responsibilities include:

  • Train, support, and oversee the crisis line staff in the delivery of trauma-informed assessments.
  • Implement policies and procedures and provide mentoring opportunities to crisis line staff.
  • Answer crisis line calls in accordance with Organization standards and expectations.
  • Ensure high-quality and timely data entry of crisis line calls and shelter assessments.
  • Collaborate with Clinical staff to train and strengthen trauma-informed approaches.
  • Consistently monitor and audit crisis line calls to ensure they embody a trauma-informed approach and are culturally responsive for survivors of intimate partner violence.
  • Build and maintain community partnerships and increase awareness of the crisis line to relevant entities and individuals.
  • Remain knowledgeable of best practices in intimate partner violence, relationship dynamics, and trauma-informed responses.
  • Enhance and routinely update the referral directory.
  • Support the Crisis Line Advocate in providing crisis intervention to domestic violence survivors by calling the crisis line from local hospitals or medical facilities – or hospital staff calling on behalf of the survivor.
  • Attend twelve (12) hours of Victim Service Provider (VSP) training each year to remain in compliance and active status as a VSP.
  • Perform other duties as required.

Qualifications:

  • Bachelor’s degree, preferred, in human services, social work, psychology, or behavioral science and/or equivalent experience.
  • Three (3) years minimum of supervisory experience.
  • Five (5) years of experience in customer service and direct service with strong communication and organizational skills.
  • Willingness to participate in an on-call rotating schedule.
  • Ability to manage emergency/crisis situations independently.
  • Must demonstrate informed sensitivity and respond effectively and appropriately to crisis line callers.
  • Knowledge of gender-based violence.
  • Agreeable with flexible work hours.
  • Able to work independently and have standard business computer skills.
  • Valid South Carolina driver’s license, a vehicle for work-related travel, and vehicle insurance.

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Compensation: $48,000 – $53,000 annually

Work location: Cayce, SC (onsite)

Job Type: Full-time

Schedule: 8 hour shift

Experience:

  • Supervisory: 3 years (Required)
  • Customer service: 5 years (Required)

License/Certification:

  • Driver's License (Required)

Ability to Commute:

  • Cayce, SC 29033 (Required)
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